Refund policy

🔄 Return & Refund Policy

Eligible for Return/Refund

  • Wrong item received
  • Damaged during transit
  • Significant quality issues
  • Change of mind (item must be in resellable condition)

Return window: Within 30 days from delivery date.

To request a return or refund, please email support@carrytoolkit.com with your order number and clear photos/videos of the issue.

※ Please note: Contact us before sending returns. Unauthorized returns may not be accepted or processed.

🚫 Items Not Eligible for Return

  • Customized or personalized items
  • Used items or those not in resellable condition
  • Final sale or clearance items marked non-returnable

⏳ Refund Timeline

Once approved, refunds are processed within 5–10 business days to the original payment method. Shipping fees are refundable only if the issue is caused by our error.