Shipping & Return Policy
Shipping & Return Policy
(Last updated: September 24, 2024)
🚚 Shipping Policy
Shipping Information
All our trainers and practice tools are carefully packaged and shipped directly from our assembly and quality-control facility in China. Each order is typically processed within 2–5 business days, with tracking information provided once dispatched.
Once shipped, you will receive an email with a tracking number to follow your package in real time. For assistance, please contact us at support@carrytoolkit.com.
⏱️ Estimated Delivery Times
| Region | Estimated Business Days |
|---|---|
| USA | 7–12 business days (standard estimate) |
| UK & Europe | 8–15 business days |
| Australia & New Zealand | 7–14 business days |
| Canada | 9–16 business days |
| Asia (Japan, Singapore, South Korea, etc.) | 5–10 business days |
| Standard free shipping (most regions) | 8–22 business days |
Please note: Delivery time may vary due to holidays, customs clearance, or peak seasons.
↩️ Return & Refund Policy
Eligible for Return/Refund
- Wrong item received
- Damaged during transit
- Significant quality issues
- Change of mind / don't like (item must be in resellable condition)
Return window: Within 30 days from delivery date.
To request a return or refund, please email support@carrytoolkit.com with your order number and clear photos/videos of the issue.
※ Please note: Please contact us before sending returns. Unauthorized returns may not be accepted or processed in time.
💰 Who Pays the Return Shipping?
| Scenario | Resolution | Return Shipping Cost |
|---|---|---|
| Wrong item received | Full refund or free replacement | We cover 100% |
| Damaged during transit | Full refund or free replacement | We cover 100% |
| Significant quality issues | Full refund or free replacement | We cover 100% |
| Change of mind / don't like (resellable condition) | Return for refund | Cost sharing: we cover most (~70%), customer covers ~30%. |
🚫 Items Not Eligible for Return
- Customized or personalized trainers
- Used items or those not in resellable condition
- Final sale or clearance items marked non-returnable
⏳ Refund Timeline
- Once approved, refunds are processed within 5–10 business days to the original payment method.
- Shipping fees are refundable only if the issue is caused by our error.
Last updated: September 24, 2024